1)      GENERAL QUESTIONS

Can I order by phone?

A: No, it is only possible order via Webshop

Q: Where does QuietOn deliver?

A: At the moment we are delivering only to Scandinavia 

Q: What are the costs for delivery when shopping online?

A:  Please check our terms and conditions for the details.

Q: How long the delivery takes?

A: We will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes about 3 – 22 working days from the time of placing the order. Delivery times may vary depending on where the order is to be delivered.

Q: What is your privacy policy?

A: Please check our QuietOn Privacy policy

Q: What is your warranty policy?

A: Please check our QuietOn Warranty policy

Q: How can I return product if I am not satisfied?

A: Please check our terms and conditions for the details

Q: What is Card Verification Code (CVC) and how to find it?

A: The Card Verification Code, or CVC*, is an extra code printed on your debit or credit card. With most cards (Visa, MasterCard, bank cards, etc.) it is the final three digits of the number printed on the signature strip on the reverse of your card. On American Express (AMEX) cards, it is usually a four-digit code on the front.

*The name of this code differs between card companies. You may also know it as the Card Verification Value (CVV), the Card Security Code or the Personal Security Code

 

2)      OUIETON PRODUCT

Q: What comes in the QuietOn box?

A:  You will get a pair of earplugs with two changeable silicone tips, which are designed for bigger and smaller ears. You will get a carrying case that works as a charging case. Charging can be performed with a normal micro USB cable connected to a charger or computer.

Q: Is charged and cable included in box?

A: charger and USB cable are not included in the sales package.

Q: If you compare QuietOn earplugs to other similar kind of products, how competitive is the product's noise cancelling performance?

A: We have tested competitors’ devices in our laboratory and also compared with results published on testing sites. We have not found any noise cancellation devices that have better performance than QuietOn.

Q: For what kind of noise situations is the product designed for?

A: The passive part of the noise cancellation works as an old fashioned passive earplug. In addition to that we have active noise cancellation, which is very effective at attenuating noise below 1 kHz in frequency. Some examples of this low frequency noise are music or traffic sound coming through the walls, engine sound or snoring.

Q: If you compare QuietOn earplugs to other similar kind of products, how competitive is the product's noise cancelling performance?

A: We have tested competitors’ devices in our laboratory and also compared with results published on testing sites. We have not found any noise cancellation devices that have better performance than QuietOn.

Q: For what kind of noise situations is the product designed for?

A: The passive part of the noise cancellation works as an old fashioned passive earplug. In addition to that we have active noise cancellation, which is very effective at attenuating noise below 1 kHz in frequency. Some examples of this low frequency noise are music or traffic sound coming through the walls, engine sound or snoring.

Q: What are the QuietOn's earplug's benefits compared to normal earplugs?

A: Normal earplugs are comfortable, but unfortunately they are not able to block low frequency noise. QuietOn is the only device that can block low frequency noise.

Q: Can I listen to music with QuietOn earplugs?

A: No. The earplugs are intended for making silence, safely. There is no Bluetooth or any other radio connection and music playback is not supported.

Q: Is QuietOn able to minimize the effects of tinnitus (ringing inside the ears)?

A: Staying in a noisy environment might make tinnitus worse afterwards. Therefore, we think QuietOn with its good noise reducing capabilities can work as a preventive action. On the other hand, tinnitus becomes more noticeable in silence, so the earplugs might not help if your ears are already ringing. QuietOn isn't able to turn tinnitus off because according to our understanding it isn't real noise but an error signal inside the head.

Q: Can I clean my QuietOn device?

A: If you think that your device has some dirt on mesh, please contact service@quieton.com for instructions how to clean your device.


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