FREQUENTLY ASKED QUESTIONS
1. ORDER & DELIVERY
1.1 Can I order by phone?
No, phone ordering is not possible. Our products can be ordered from:
QuietOn Webshop: https://shop.quieton.com/
1.2 What comes in the QuietOn box?
You will get a pair of earplugs with two changeable silicone covers, which are designed for bigger and smaller ears. A pair of black M-size Comply foam tips is also included. You will get a carrying case that works as a charging case. Charging can be performed using a normal micro USB cable connected to a charger or computer The charging cable is included in the box, while a charger is not.
1.3 Is charger included in box?
A charger is not included in the sales package. Micro-USB cable is included.
1.4 Where does QuietOn deliver?
At the moment, we are delivering globally. Please contact us if you have any concerns on this issue.
1.5 What are the costs of delivery when shopping online?
When ordering from our Webshop, please click our Terms and Conditions for the details.
1.6 How long does the delivery takes?
We will dispatch the approved orders as quickly as possible in the order that they have been received. Delivery times may vary depending on where the order is placed and please note that we are operating only business days and national holidays may cause some delays.
1.7 What is Card Verification Code (CVC) and how to find it?
The Card Verification Code, or CVC*, is an extra code printed on your debit or credit card. With most cards (Visa, MasterCard, bank cards, etc.) it is the final three digits of the number printed on the signature strip on the reverse of your card. On American Express (AMEX) cards, it is usually a four-digit code on the front.
*The name of this code differs between card companies. You may also know it as the Card Verification Value (CVV), the Card Security Code or the Personal Security Code
2. PRIVACY AND WARRANTY
2.2 What is your warranty policy?
Please click our Terms and Conditions for the details
2.3 How can I return product if I am not satisfied?
For QuietOn webshop orders, please check our Terms and Conditions for the details.
3. USE CASES AND PERFORMANCE
3.1 For what kind of noise situations is the product designed for?
The passive part of the noise cancellation works as a normal passive earplug. In addition to that QuietOns has built-in active noise cancellation, which is very effective at attenuating noises below 1 kHz in frequency. Some examples of these low frequency noise are music or traffic sounds coming through the walls, engine sound or the humming noise of an airplane cabin.
3.2 Can I listen to music with QuietOn earplugs?
No. The earplugs are intended for reducing noise. There is no Bluetooth or any other radio connection and music playback is not supported.
3.3 Can I sleep with QuietOns?
When product fits in to person’s ears anatomy even sleeping is possible. Please note that this isn’t applicable for all and depends how well the device fits to your ear.
3.4 Is QuietOn able to minimize the effects of tinnitus (ringing inside the ears)?
Staying in a noisy environment might make tinnitus worse afterwards. Therefore, we think QuietOn with its good noise reducing capabilities can work as a preventive action. On the other hand, tinnitus becomes more noticeable in silence, so the earplugs might not help if your ears are already ringing. QuietOn isn't able to turn tinnitus off because according to our understanding it isn't real noise but an error signal inside the head.
3.5 What are the QuietOn's earplug's benefits compared to normal earplugs?
Normal earplugs are not able to block low frequency noises. QuietOn is able to reduce low these low frequency noises.
4. USE OF QUIETONS
4.1 How to use QuietOns?
QuietOns are ready to use when you take them out of box. Please read the QuietOn start guide that is in the sales box. Please also check our User guide video for further guidance.
4.2 Plugs have constant beeping sound when sleeping?
If you hear the beeping sound while sleeping, it means that plug’s acoustic canal is blocked and the beep test sound is hearable. It is possible that the tip is not in the correct position on the plug or the device is not in the right angle in the ear and it moves a bit. You can try find a better position for the device. You can also try to test the silicon tips, those are less sensitive to cause beeping sound.
4.3 How long does it take to charge QuietOns?
QuietOns are pre-charged at our factory. Charging takes typically less than an hour. Blue indicator lights turn off when charging is completed
4.4. How long does the battery lasts?
QuietOn battery lasts 50 hours on a single charge.
5.1 What are the differences between different tips included in the box?
QuietOn comes with one pair of black Comply Foam tips and two pairs of silicone tips. Silicone tips have two different sizes - green ones are smaller and blue ones are larger. Silicone tips are also more durable, while the Comply Foam tips wear out after a while. Comply foam tips that are made of proprietary memory foam material and have been specifically designed for QuietOn and bring around 5dB extra attenuation. QuietOn comes with size M Comply foam tips.
6. HOW TO CLEAN QUIETONS
6.1 Can I clean my QuietOn device?
To cleaning the QuietOn device, pls. follow carefully the instructions from our video guide.
6.2 Can I clean the eartips included in the box?
Silicone tips can be removed from the device by pulling gently. After this, the silicone tips can be washed with mild soap and water. Be sure to dry the silicone tips carefully before putting them back to earplugs. Comply tips can be gently cleaned with dry cloth, do not use water or rub the tips.
7. SAFETY, RELIABLITY AND MATERIALS
7.1 Is the product safe?
QuietOn is totally safe. QuietOn has FCC and CE certificates and the device is compliant with UL/CSA/IEC/EN 60065-1. This means that product has been thoroughly safety tested from electronics and health point of view.
7.2 Which materials QuietOns include?
Plastic (Polyamide and Polycarbonate), Silicone, Polyurethane Rubber, Stainless Steel and Gold. The product does not contain latex.
7.3 How reliable battery does QuietOn have?
According to manufacturer, the battery is durable for thousands of charging cycles and it should last for decades.
8. HOW TO USE QUIETONS
Prices are tax included